ABC Solutions develops and distributes software for call and contact centers, INBOUND/OUTBOUND/BLENDING.
The software, Web2Agent, focuses on campaign oriented applications for telesales, telemarketing and lead generation. It is strong in scripting, workflow and reporting.
The appointment scheduler is an interesting option. The progressive dialer can be used in combination with most existing telephony systems, both traditional as VOIP based.
Web2Agent is web based and can be installed ON SITE on your own server in your own network or can be used via internet ONLINE on our ASP system. In both cases you do not have to invest, as we charge only a monthly license fee.
Web2Agent is used in more than 60 call centers, some very small and others larger with more than a hundred seats and also by call centres with teleworkers.
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