Web2Agent®
| Web2Agent® - Lead generation and telemarketing software |
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Web2Agent is developed over the past years by carefully looking at the business processes in call centers. We focused on campaign oriented call centers, often this is outbound, but not exclusive. Inbound, specially when blended with outbound becomes more and more popular. The following items in the business process got special attention. The start-up of a campaign. Script and database generation in half an hour, instead of half a day or more! This tool generates one or more WEB pages, linked with the database in no time. To start up a campaign you need three tools or generators: a script generator, a database generator and a workflow generator. In Web2Agent these three generators are integrated for more efficiency. Import and export of data. For those who use Excel to exchange data with your customer, there is a wizard to avoid mistakes and save time. Monitoring and reporting. During the whole campaign supervisors, managers and certainly customers get the necessary information to make the proper decisions. Appointment Planning. Do not leave it up to the agent to decide when. Using the software you can apply your own business rules to each campaign, including TRAVELTIME OPTIMIZATION. Email and document integration. It is made easy to send a personalised email (or letter) to any selection of your campaign database. It can be used at the start, during and at the end for example to confirm an order or an appointment. Fulfilment! Workflow. Every event result in a new status code, and new action is initiated by the system at the proper time. You can add your own status codes and corresponding follow-up actions. You can add a priority and an agent skill in order to fine-tune this workflow! These business rules determine when to call back at "no connection" and when after a "busy". But also after sending for example an email with information, the system can be set such that a telephone call is initiated after e.g. 3 days. There is no end if you don't want to. So this is very good for LEAD GENERATION and CLOSED LOOP MARKETING. Appointments scheduler. Do not leave it up to the agent to decide when. Using the software you can apply your own business rules to each campaign, including TRAVELTIME OPTIMIZATION. |
